Jacqueline Krage Strako

I was recently named chief customer and marketing officer (CCMO) and executive vice president but have served in the role on an acting basis since February 2018. As CCMO, I am responsible for all domestic and international products marketing, development and management; and for the Customer Relations, Product Innovation, Marketing, Global Business, and Sales organizations; as well as the Customer Care Centers, and Stamp Services. In this capacity I lead all corporate strategies and initiatives to improve the customer experience, aligning the Postal Service’s goals to effectively meet customers’ needs and build a more customer-centric organization.